Return & Refund Policy

At Turquoise Tourism, we strive to provide exceptional travel experiences and prioritize customer satisfaction. Our Return & Refund Policy is designed to ensure clarity and transparency. Please read the following terms carefully.

Cancellation and Refunds

Tour Packages and Excursions:
- Cancellations made 30 days or more prior to the scheduled service date are eligible for a full refund.
- Cancellations made 15-29 days before the scheduled service date are eligible for a 50% refund.
- Cancellations made 14 days or less before the scheduled service date are non-refundable.
Hotel Reservations:
- Refund policies for hotel bookings depend on the specific terms and conditions of each hotel. Please review the cancellation details provided during the booking process.

Changes and Modifications

Requests to change travel dates or modify bookings must be made at least 14 days before the scheduled service date. Changes are subject to availability and may incur additional fees.

Non-Refundable Cases

Refunds will not be provided in the following cases:

No-show on the scheduled date without prior notification.
Services rendered as per the booking details.
Cancellations made after the specified deadlines.

Force Majeure

In cases of force majeure (natural disasters, political instability, pandemics, etc.), refunds will be processed based on the policies of the service providers involved.

Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Turquoise Tourism
Email: info@turquoise-tourism.com
Phone: +971 52 385 8844
Address: Dubai Investment Park
Dubai – United Arab Emirates PO BOX 117397